Privacy Policy

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Restoration Pilates

Privacy Policy

Effective Date: 19th June 2026
Review Date: 19th June 2027

  1. Introduction

Restoration Pilates (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information fairly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

  • Visit our website, restorationpilates.co.uk.
  • Contact us by email, telephone or social media.
  • Make enquiries or book classes.
  • Purchase services from us.
  • Subscribe to our newsletters or marketing communications.
  • Exercise your rights under data protection legislation.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable laws.

 

  1. Data Controller

Restoration Pilates is the Data Controller responsible for your personal information.

Contact details

Restoration Pilates
Email: info@restorationpilates.co.uk

For all privacy-related enquiries, please contact us using the details above.

 

  1. Personal Data We Collect

We may collect and process the following information:

Identity Data

  • Name
  • Date of birth (where relevant)
  • Emergency contact information

Contact Data

  • Email address
  • Postal address
  • Telephone number

Transaction Data

  • Details of services booked or products purchased
  • Payment information (payments are processed securely by third-party providers; we do not store full card details)

Health Information

Where necessary for safe participation in Pilates sessions, we may collect:

  • Medical conditions
  • Injuries
  • Pregnancy status
  • Physical limitations
  • Other information relevant to your health and wellbeing

Health information is classed as special category data under UK GDPR and is processed only with your explicit consent and where necessary to provide services safely.

Technical Data

When you use our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access

Marketing Preferences

Information relating to your consent to receive newsletters, promotions and updates.

 

  1. How We Collect Information

We collect information when you:

  • Complete website forms.
  • Book classes or services.
  • Contact us by email, telephone or social media.
  • Subscribe to marketing communications.
  • Complete health questionnaires.
  • Interact with our website through cookies and analytics technologies.

 

  1. Lawful Bases for Processing

Under UK GDPR, we rely upon the following lawful bases:

Contract

Processing necessary to:

  • Manage bookings.
  • Provide Pilates classes and services.
  • Communicate with you regarding appointments and payments.

Legitimate Interests

Processing necessary to:

  • Operate and improve our business.
  • Respond to enquiries.
  • Maintain records.
  • Protect our website and systems.

We always balance our interests against your rights and freedoms.

Consent

We rely on consent when:

  • Sending marketing communications.
  • Processing health information.
  • Using certain non-essential cookies.

You may withdraw consent at any time.

Legal Obligation

Processing required to:

  • Maintain accounting and tax records.
  • Comply with legal and regulatory requirements.

 

  1. Special Category Data

Where health information is collected, we process this information:

  • With your explicit consent.
  • To ensure your safety during Pilates sessions.
  • To provide suitable modifications and advice.

You may withdraw consent, although this may affect our ability to provide services safely.

 

  1. How We Use Your Information

We use your information to:

  • Respond to enquiries.
  • Manage bookings and appointments.
  • Deliver Pilates classes and related services.
  • Maintain health and safety.
  • Process payments.
  • Communicate with clients.
  • Improve our website and services.
  • Send marketing communications where consent has been provided.
  • Comply with legal obligations.

 

  1. Marketing Communications

Where you have consented, we may send:

  • Newsletters
  • Promotions
  • Information about classes and services

You may unsubscribe at any time by:

  • Contacting us directly.

We will never sell your personal data for marketing purposes.

 

  1. Sharing Your Information

We may share information with trusted third parties including:

  • Payment processors.
  • Website hosting providers.
  • Booking systems.
  • Email service providers.
  • Accountants and professional advisers.
  • IT support providers.
  • Legal or regulatory authorities where required.

All third parties are required to process information securely and in accordance with applicable data protection laws.

 

  1. International Transfers

Some service providers may process information outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations.
  • International Data Transfer Agreements (IDTAs).
  • Standard Contractual Clauses approved by the UK Government.

 

  1. Data Security

We have implemented appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access.
  • Accidental loss.
  • Misuse.
  • Disclosure.
  • Alteration or destruction.

Access to personal information is restricted to individuals who have a legitimate business need.

 

  1. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods are:

Type of Information Retention Period
Enquiries 12 months
Client records 7 years
Accounting records 6 years plus current year
Marketing records Until consent is withdrawn
Website analytics data Up to 26 months

Information will be securely deleted when no longer required.

 

  1. Cookies

Our website may use cookies to:

  • Ensure website functionality.
  • Improve user experience.
  • Analyse website traffic.
  • Measure website performance.

Non-essential cookies will only be used with your consent.

You may manage cookies through your browser settings.

Further information is available in our Cookie Policy.

 

  1. Your Rights

Under UK GDPR, you have the right to:

  • Be informed about how your data is used.
  • Access your personal information.
  • Request correction of inaccurate data.
  • Request deletion of your information.
  • Restrict processing.
  • Object to processing.
  • Data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office.

To exercise your rights, please contact us using the details provided above.

 

  1. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can investigate your concerns.

If you remain dissatisfied, you have the right to complain to:

Information Commissioner’s Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

 

  1. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any third-party sites they visit.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

The latest version will always be available at:

https://www.restorationpilates.co.uk

 

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Restoration Pilates
Email: info@restorationpilates.co.uk
Website: https://www.restorationpilates.co.uk